Goods sold are not refundable.
Julia Soap Garden reserves the rights to review each return or exchange on a case-by-case basis.
Refund will only be available if your returned item is out-of-stock.
Any shipping charges paid are non-refundable if the order is returned. Additional shipping and handling charges will apply for the second parcel.
If your refund request is approved, it will be processed and a credit will be transferred to your original method of payment, within 21 business days.
Eligible for return on following conditions only
1. Damaged shipment
2. Incorrect shipment
Returns must be reported to us within 3 days (with proof of damage, i.e. picture) from date of received parcel and return to us within 7 days to address: 30, Jalan Imigresen 10400 Georgetown, Penang, Malaysia
All products must be returned unopened and in its original packing. If seal of the product is opened or broken are considered sold and cannot be accepted for return.
For approved return cases, please allow 1 to 2 weeks. from the day you returned your product for your request to be processed. You will be contacted once your return is completed.
If you have any questions on our Refund & Return policy, please contact us at juliasoapgarden@gmail.com or WhatsApp +6011-5409 3514.